Shipping and Return
STANDARD SHIPPING TIME
Due to the large number of orders - processing time is extended by one week. Willing to wait?
FREE Expedited worldwide delivering by DHL 2-3 days
Please allow 3-5 business days for order processing. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you. Processing time should be added to the total delivery time.
In very rare occasions, the delivery may take longer that the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.
We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse’s locations. In this case you will be provided with two or more tracking numbers.
In most cases, customs fees do not apply. The customer is responsible for all customs fees should this happen. Please contact your local customs agency for more information.
* Business days
** Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. These countries include Algeria, Tunisia, Albania, Kosovo and some others. We are sorry for this temporary inconvenience.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery